Softfire Infotech
Last updated: 10 October 2026
This policy applies to software and digital services purchased directly from Softfire Infotech. Any project-specific cancellation terms will be disclosed in the written agreement before payment. Purchases through a third-party app store or marketplace are also subject to that platform’s payment and refund procedures. Mandatory legal rights remain unaffected.
Email contact@softfireinfotech.com with your name, project or invoice reference, payment reference, reason for the request and the work you wish to cancel. Do not include card details, passwords, OTPs or UPI PINs. We will acknowledge your request within 2 business days and communicate a decision or request for necessary information within 7 business days of receiving the complete request.
If you cancel before work starts, the amount paid for unperformed services is refundable, less any third-party costs you approved in advance that have already been incurred and cannot be recovered. We will explain and itemise any deduction.
You may request cancellation of remaining work. We will calculate the value of work completed up to cancellation under the agreed scope or milestones, together with approved non-recoverable third-party costs. Any payment exceeding that amount is eligible for refund. Completed and delivered work is generally non-refundable for a change of mind, without affecting remedies for defective or undelivered services.
If we cannot deliver an agreed service, we will discuss a remedy or refund for the undelivered portion. If a deliverable does not meet the agreed scope, notify us with details so we can investigate and propose correction or an appropriate refund. Verified duplicate or excess payments are refundable. Nothing in this policy prevents a refund or other remedy required by law.
Approved refunds will be initiated to the original payment method within 7 business days of approval. Your bank or payment provider may take additional time to credit the amount. We will provide the available refund reference on request. If the refund has not appeared within 10 business days after initiation, contact us so we can follow up with the payment provider.
For maintenance or recurring services, request cancellation before the next agreed billing date. Charges for services already provided remain payable; unused prepaid amounts are assessed under the rules above and any terms disclosed before purchase. Business days mean Monday–Friday, excluding public holidays in Maharashtra, India.
Softfire Infotech
Indapur, Pune, Maharashtra – 413106, India
Email: contact@softfireinfotech.com
Phone: +91 9960113442
Business hours: Monday–Friday, 9:00–18:00 IST, excluding public holidays.
